10 Swapo Rd, Durban North • Mon-Fri 9am-4:30PM • Sat 8:30am-12:30AM

Cookie Decalaration

Privacy Policy

Who we are

Our website address is: https://www.berninadbn.co.za.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.



At Bernina Durban, our dedication lies in honouring and upholding consumer rights, aligning with the principles outlined below:
We reserve the right to offer goods and services without discrimination based on gender, race, socioeconomic status, or location. Ensuring equality is our priority in every consumer interaction.
Your satisfaction is paramount to us. Should you receive defective goods, we’re dedicated to facilitating a refund, replacement, or repair, unless the damage results from neglect, misuse, or mishandling by the courier.
Parts ordered are eligible for return within ten working days, provided there’s a valid reason. Products cannot be returned if their packaging is damaged or if the product has been used. If a specifically ordered product is cancelled, we reserve the right to issue a refund minus the return cost to the supplier. Please note, there are strictly NO RETURNS on Needles, Threads, Wool, or Fabric.
Given the nature of sewing machine parts, only those installed by a Bernina registered technician are guaranteed for a period of 3 months unless stated otherwise.
Please be aware that once the product leaves our store, we cannot guarantee its condition upon arrival and therefore cannot accept responsibility.
If you encounter any issues, kindly email us within 3 working days at bernina@berninadbn.co.za so that we can promptly investigate and assist in resolving the matter.
Please be aware that displayed prices are subject to stock availability. In-store stock may deplete before updates on our website during high demand periods. If you wish to check stock availability, please contact us at 031 564 9112. If stock is unavailable, a refund will be arranged.
We highly value your privacy and refrain from engaging in any unwanted marketing practices. You retain the right to opt out of any unsolicited marketing communications at your convenience.
Before initiating any repairs or maintenance, we’ll communicate the assessment costs to you. You hold the right to pre-authorize or decline additional services. Opting to decline the repair will incur an assessment cost of R350.00, invoiced to cover the labour cost.
At Bernina Durban, we prioritize a transparent, fair, and respectful consumer experience. Our policy is designed to safeguard and promote a mutually beneficial relationship between our customers and our store.
Should you have any inquiries or need further clarification about our policies, please don’t hesitate to reach out to us. We’re here to assist you.
Thank you for choosing Bernina Durban. Your satisfaction is our utmost priority.